Aftersales Administrator - Edinburgh

Thursday 23.02.2017

A. M. Phillip Trucktech Ltd (Edinburgh) is recruiting for an Aftersales Administrator


The Aftersales Administrator role is the key contact and relationship manager between the dealership, customers and the manufacturer. They must fully understand the manufacturer`s policies and procedures in order to manage customer claims, ensuring that all warranty and customer repair orders are written for proper compliance, accuracy and legibility according to  policies and procedures. The Aftersales Administrator is fully responsible for communicating all compliance concerns and keeping up to date on all factory recalls and announcements. They will efficiently handle and resolve all claim corrections, reviewing and managing all ageing schedules and reports. This role holder is also responsible for invoicing and writing off small differences.


We are looking for an individual who is organised and efficient with a keen eye for detail and the ability to work within specified guidelines.


Applicants with a Service Technician background or who have experience in some, but not all, of the duties listed below and who feel they could meet the requirements will also be considered.


Role & Responsibilities

The key responsibilities of this role are as follows:

* Legitimacy of Retail and Warranty Work: To ensure that any work undertaken meets the manufacturer`s requirements and criteria for warranty claims.

* Document Quality: To ensure that the repair order and all supporting documentation meets the manufacturer`s required standards.

* Warranty Claim Submission: To ensure the accurate and timely submission of claims.

* Administration of Displaced Parts: To ensure displaced parts are securely stored with appropriate records for the time specified by the manufacturer or returned where requested.

* Debt and WIP Control: To ensure submission of all invoiced jobs and minimise warranty WIP, and assist the Accounts department in the reconciliation of the warranty payments.

* Communication & Teamwork: To develop and maintain professional, positive working relationships with all dealership and manufacturer management and colleagues to assist in the effective administration of warranty.

* Service Reception: To help and assist the Service Reception team at times of need and to assist with customer enquiries either face-to-face or via the telephone.


Salary will be commensurate with experience. The opportunity for overtime is available to the right candidate.


Please apply in writing to:

Alastair Cormack, Branch Manager, A M Phillip Trucktech Ltd, East Mains Ind Estate, Broxburn, West Lothian EH52 5NP



Tel: 01506 865000