Dundee - Commercial Vehicle Service Receptionist

  • Location: Dundee

A. M. Phillip Trucktech Ltd (Dundee) is recruiting for a Commercial Vehicle Service Receptionist for our busy commercial vehicle dealership.

The overall purpose of this role is to be front of house to welcome customers in a happy/professional manner. The successful candidate will be the key link between the workshop and the customer and must work well with others, as will be part of a 3-person administration team in an open office with workshop access.

 

Areas of responsibility:

  • Workshop Diary Management
  • Call Handling
  • Basic job estimating and gaining authorization
  • Provide the communication link between the workshop and customer
  • Explain the repair process if and when required
  • 1link usage (previous experience preferred but not required)
  • Maintenance Planning, Inc VOSA MOT bookings

Candidates should be able to demonstrate:

  • Awareness and understanding of health and safety requirements
  • Present completed vehicles to the customer, advising of future service or repair priorities and ensuring customer satisfaction with work carried out
  • Ability to work on own initiative
  • Ability to organise your own workload
  • A cheerful and enthusiastic attitude.
  • Flexible approach to working hours (O/T available)

Experience/Skills:

  • Customer relations
  • A good knowledge of PC Skills
  • Commercial vehicle experience/interest or experience in a similar role would be advantageous

 

Full in-house and franchise training will be given to the right candidate. Successful applicants will enjoy excellent working conditions as well as a competitive renumeration package.

If you feel you have the right level of commitment and drive to deliver the highest level of service to our customers, please apply in writing to:

Casey Turner (Branch Manager) A. M. Phillip Trucktech Ltd, George Buckman Drive,Camperdown Ind Est, Dundee, DD2 3SP e-mail: casey.turner@amphillip.co.uk Tel: 01382 817266.

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