Conon Bridge - Senior Service Advisor Reference Number - 0123445567567
Location Conon Bridge
Working Hours Full-time
Benefits
Salary
Closing Date 31/03/2022

We are currently recruiting for a Senior Service Advisor for our commercial vehicle dealership in Conon Bridge.

The successful candidate must have previous motor trade experience as a Service Advisor or Aftersales Advisor. The role requires someone who can deal with high volumes while delivering an exceptional standard of customer service.

Good communication skills and clear manner required as the job entails discussing the work undertaken in the workshop and the invoice content with customers, as well as maximising the profitability on each job card through sales of additional service work where appropriate and beneficial to the customer.

Previous experience of Keyloop/CDK would be an advantage.

The daily activities will include:

  • Taking service and repair bookings via all mediums whilst controlling the workshop diary.
  • Loading work onto the internal Data Management System (Keyloop).
  • Liaising closely with Workshop Control and the Depot Manager over all customer bookings and requirements.
  • Keeping individual customers and fleet-operators updated with work-in-progress.
  • Upselling any additional work identified as required.
  • Invoicing or allocating to accounts.

The successful candidate will receive a competitive salary. 30 days holiday a year, running January to December, a company pension as well as Training & development.

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