Dundee - Service Advisor

About us

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the largest IVECO dealer in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.

To compliment our existing aftersales team, we seek to appoint an experiences Sales Advisor at our Dundee Service Centre.

The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk / reception and have a good understanding of the processes involved.

Knowledge of our Data Management System (CDK/Keyloop) would also be an advantage although is not essential as full training will be given.

The role is mainly customer facing and involves:

• Dealing with customer enquires either in person or via the telephone.
• Booking in vehicles to the workshop.
• Explaining the repair process as required.
• Obtaining order numbers from customers/lease companies when required.
• 1link usage (previous experience preferred)
• Selling additional products and services when required.
• Call Handling and dealing with general enquires.

The Person

We provide a high level of customer service to our customers and therefore, we are looking for a person that has the ability to:

• Ideally, Previous experience in a service advisor / reception or similar role.
• Exceptional customer service and communication skills.
• Team player and great interpersonal skills.
• A reliable and committed individual.
• You will be organised and able to multitask in a fast pace working environment.
• Ability to work IT systems is a must.
• A valid UK drivers licence.

Candidates should be able to demonstrate:

• A methodical approach
• A strong attention to detail
• Excellent customer service skills
• The ability to learn and take instruction

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme