Forfar - Warranty Administrator

Reference Number - 0123445567567
Location Forfar (Muryfaulds)
Working Hours
Closing Date 31/03/2024

About us

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists.

We currently have six depots and are the largest IVECO dealer in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.

We are recruiting for a Warranty Administrator to join the team at our Forfar HQ.

The Role

Working as part of the Service team you would be responsible for the administration of Warranty Claims to our Franchise Manufacturers.

We are looking for an individual who is organised and efficient with a keen eye for detail and the ability to work within specified guidelines.

The key tasks and responsibilities of this role are to:

  • Produce accurate warranty claims, ensuring that the repair order and all supporting documentation meets the manufacturers required standards.
  • Submit and reconcile all claims to the manufacturer in a timely manner.
  • Ensure that any work undertaken meets the manufacturer`s requirements and criteria for warranty claims.
  • Keep up to date with current factory recalls and announcements and communicate this information with relevant colleagues.
  • Develop and maintain professional, positive working relationships with Customers, Dealerships and Manufacturers

The skills and qualities we are looking for are:

  • Previous warranty experience, preferably from one of our franchises (Iveco, Ford and fiat), or have worked within a Service Admin or Workshop Control role.
  • Good organisational skills with an eye for detail
  • Team player with great communication skills
  • Driven to achieve targets
  • A reliable and committed individual


  • 30 days holidays per annum, plus an extra holiday on your birthday (after a years’ service)
  • Enhanced Company Pension
  • Company Life insurance policy
  • Health and Wellbeing support
  • Mortgage advice service
  • Staff discount
  • Referral programme

Work Location: In person

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