Experienced Service Advisor / Controller: Motor Trade (Broxburn)

Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktech are a family business who have been trading for 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.

“Good company to work for, as long as you do your job the management leave you to your own devices…is a good place to work”.

“it's a fantastic company to work for, your colleagues are all very friendly and top notch. Even the management are very approachable”.

We provide high-quality maintenance and repair services for a wide range of HGVs, LGVs, and fleet vehicles. Due to continued growth, we are looking for an experienced Service Advisor / Workshop Controller to join our team and play a key role in our day-to-day operations.

The Role
This is a dual-role position combining front-of-house service advising with workshop control responsibilities. You will act as the main point of contact for customers while coordinating the workflow of the workshop to ensure efficiency, productivity, and excellent service delivery.

Key Responsibilities

Greet customers and manage service enquiries in a professional and friendly manner
Accurately assess customer requirements and schedule work accordingly
Plan, prioritise, and allocate jobs to workshop technicians
Monitor job progress and ensure deadlines are met
Prepare job cards, estimates, and invoices
Handle any customer issues or complaints effectively
Ensure compliance with health & safety and company procedures
Maximise workshop efficiency and productivity

Requirements

Proven experience as a Service Advisor, Workshop Controller, or similar role within a commercial vehicle or automotive environment
Strong knowledge of HGV/LGV maintenance and repair processes
Excellent organisational and multitasking skills
Strong communication and customer service abilities
Ability to work under pressure in a fast-paced environment
Good IT skills (job management systems, Microsoft Office, etc.)
Full UK driving licence

COMPANY BENEFITS

30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service)

Enhanced company pension
Flexible working hours (subject to availability)
Staff discount on new and used cars via our Glenford dealership
Bereavement leave
On-site parking
Company life-assurance policy
Health & wellbeing support
Mortgage advice
Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!

To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.