Dundee - Service Advisor

Reference Number - 0123445567567
Location Dundee
Working Hours
Salary Competitive
Closing Date 31/10/2022

The Role

We are recruiting for a Service Advisor for our Dundee branch.

The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk/Reception and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.

The role is mainly customer facing and involves:

  • Dealing with customer enquires either in person or via the telephone.
  • Booking in vehicles to the workshop.
  • Explaining the repair process as required.
  • Obtaining order numbers from customers/lease companies when required.
  • 1link usage (previous experience preferred but not required)
  • Selling additional products and services when required.
  • Call Handling and dealing with general enquires.

The Company

A. M. Phillip Trucktech Ltd is one of Scotland’s leading commercial vehicle dealerships. Since our formation in 1955, A. M. Phillip has endeavoured to give the best possible service to our customers. Pursuing this ideal, we have steadily grown and developed and can offer a vast range of services for the commercial vehicle user throughout the East, Central and North of Scotland.

The Person

We provide a high level of customer service to our customers and therefore, we are looking for a person that has the ability to:

  • Ideally, Previous experience in a service advisor/Reception or similar role.
  • Exceptional customer service and communication skills.
  • Team player and great interpersonal skills.
  • A reliable and committed individual.
  • You will be organised and able to multitask in a fast pace working environment.
  • Ability to work IT systems is a must.
  • A valid drivers licence is preferred.
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