Forfar & Dundee - Service Advisor Reference Number - 0123445567567
Location Dundee & Forfar
Working Hours
Benefits
Salary Competitive
Closing Date 31/07/2021

The Role

A. M. Phillip Trucktech Ltd is recruiting for a Service Reception Advisor. Positions available at both our Forfar branch and Dundee Branch.

The role is mainly customer facing and involves:

  • Dealing with customer enquires either in person or via the telephone.
  • Booking in vehicles to the workshop.
  • Explaining the repair process if and when required.
  • Obtaining order numbers from customers/lease companies when required.
  • 1link usage (previous experience preferred but not required)
  • Selling additional products and services when required.
  • Call Handling and dealing with general enquires.

The Company

A. M. Phillip Trucktech Ltd is one of Scotland’s leading commercial vehicle dealerships. Since our formation in 1955, A. M. Phillip has endeavoured to give the best possible service to our customers. Pursuing this ideal, we have steadily grown and developed and can offer a vast range of services for the commercial vehicle user throughout the East, Central and North of Scotland.

The Person

We provide a high level of customer service to our customers and therefore, we are looking for a person that has the ability to:

  • Work on their own initiative and organise their own workload.
  • Ensure customer satisfaction with work carried out.
  • Be aware of and have an understanding in the health and safety requirements.
  • Be flexible in their approach to working hours.
  • A cheerful and enthusiastic, “can-do” attitude is a must.
  • A good knowledge of PC / Computer skills is essential.
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